Return Policy

Returns and refunds

Because every bracelet is strung to a size you chose, please check the wrist size before ordering. If a bracelet arrives unworn and unaltered, you may return it within 30 days of delivery for a refund of the item price.

• Unworn and unaltered: return within 30 days of delivery for a refund of the item price.
• Fit problems: one free restring to a different size within 30 days.
• Breakage from normal wear: free re-knotting for the first year.
• Custom engraving, gift cards, and items marked final sale are not returnable.

Return shipping and costs

Return shipping is paid by the customer. We recommend using a tracked service so the parcel can be followed both ways; we can only refund once the return reaches us and is checked.

Original delivery fees are not refundable, except where a return is caused by our error (a damaged, defective, or incorrect item). In that case we cover the return postage — write to us first and we will send a prepaid label or reimburse the cost.

Exchanges and free restrings under the fit promise ship the replacement to you at our cost within the United States.

How to start a return

Write to hello@aurasignet.com with your order number and what happened. We answer with a person, not a bot, and will tell you the return address and any steps specific to your order.

Pack the bracelet as it arrived, with its pouch and any packaging, and ship it so it can be tracked. We refund to the original payment method once the return reaches us and is checked, normally within 5 working days of arrival.

Refunds

Refunds go back to the original payment method. Depending on your bank or card issuer, the money can take a few extra days to appear after we issue it.

If a refund is delayed beyond 10 working days of us confirming the return arrived, write to hello@aurasignet.com and we will chase it.

Made-to-order notes

Each bracelet is made to your wrist size after you order, so we may take a few working days at the bench before shipping. If a stone sells out between your design and your order, we will contact you rather than substituting a different stone.

Caring for the silk

Silk has rules, and we would rather state them than hide them: keep the bracelet dry, keep it out of midday sun, and take it off before showering or swimming. Damage from soaking or chemical exposure is not covered by the repair promise.

Questions

Anything unclear, write to hello@aurasignet.com and a person will answer.